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Frequently Asked Questions

1. I have registered but have not received a confirmation email, what do I do?

You need to check your spam/junk folders if you have not received this email. If the email is still not found, ask your company’s IT administrator to allow the gitexafrica.com domain on your email server. Otherwise, please let us know, we would assist you by resending the activation email.

2. As a Team member of the company, I did not receive an email to activate my GITEX Africa Mobile App account. What do I do?

As soon as your company profile administrator applies for your exhibitor badge through the Exhibitor Ezone portal, you should receive an email from noreply@gitexafrica.com. You need to check your spam/junk folders if you haven't received this email. If the email is still not found, ask your company’s IT administrator to allow the gitexafrica.com domain on your email server.

3. As a Team member, my Profile needs to be updated. What do I do?

If you wish to change your GITEX Africa Mobile App profile information. In that case, you need to request your company profile administrator to go to the exhibitor badges section on the Exhibitor Ezone portal and change the details on your applied badge. You can only change your picture or add your bio on the mobile app.

4. Company profile, stand/booth number or product information needs to be updated. What do I do?

If you wish to change your company’s profile, stand/booth number or product details on the GITEX Africa Mobile App, you need to request your company profile administrator to go to the company profile section on the Exhibitor Ezone portal and change the details. The changes you make to your company profile or products on the Exhibitor Ezone portal will update the mobile app within one hour.

5. I have not received my confirmation passes yet. What do I do?

Please contact support@gitexafrica.com

6. How will I get my scanned leads?

On the GITEX Africa mobile app, you will see a download icon. Once you click this button, all your scanned leads shall be forwarded to your registered email address. If you are logged in through the company administrator account when you click on Export Leads, you will receive an email on your registered email address containing the list of all the badges you scanned and the badges scanned by your team members.

7. I am facing issues with Exhibitors e-zone, whom to contact?

Please contact support@gitexafrica.com

8. How can I scan the badge/lead?

You need to log in to your app and then please click on the “Scan badge” option, then your camera would need access permission, thereafter you can scan the lead and take notes.

9. Can I register more than one person through the same email address?

No, unfortunately, you need to use a unique email address to register a person, it cannot be duplicated.

Mobile App Training Webinar for Exhibitors